pbcbet Privacy Policy

1 Introduction and Scope

pbcbet ("we", "our", or "the platform") provides a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("Policy") describes how pbcbet collects your personal information, how that information is used, and how it is kept secure.

This Policy applies to the pbcbet website (pbcbet.cam), mobile services, and all our digital platforms. By registering with pbcbet or using our services, you are considered to have agreed to the terms of this privacy policy.

Only persons aged 21 or older may use pbcbet's services. If you are below this age limit, please leave the platform now.

2 What Information We Collect

pbcbet may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Address and national identity card details (for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Website usage patterns and page view history
• Information from cookies and similar tracking technologies
• Login time, session data, and game activity information

2.3 Information Received from Third Parties

• Transaction confirmation information from payment service providers
• KYC information from identity verification services
• Data received from fraud prevention and risk assessment services

3 How We Use Your Information

pbcbet uses your information for the following legitimate purposes:

3.1 Account Management

Your information is used to create and manage your account, verify your identity (KYC), confirm your age, and ensure secure login.

3.2 Processing Financial Transactions

Your payment information is used to complete deposits and withdrawals, detect and prevent fraudulent activity, and issue bonuses and rewards.

3.3 Customer Service

Your contact information is used to resolve your questions and complaints, provide technical support, and send you important account notifications.

3.4 Improving Service Quality

Anonymous statistical data is used to analyse user experience, develop new features, and monitor platform performance.

3.5 Meeting Legal Obligations

Your information may be used to comply with applicable laws and regulations, submit required reports to regulatory authorities, and handle any legal claims or disputes.

3.6 Marketing Communications

If you have given permission, pbcbet may contact you about relevant offers, promotions, and updates. You may request to opt out of these communications at any time.

4 Data Storage and Security

pbcbet places the highest importance on the security of your information. We use industry-standard SSL (Secure Socket Layer) encryption technology, which keeps all information transmitted between your browser and our servers secure.

4.1 Technical Security Measures

• 256-bit SSL encryption on all data transmissions
• Password hashing and salting (stored passwords can never be read directly)
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

4.2 Data Retention Period

pbcbet retains your information for as long as your account is active and for as long as required after account closure to meet legal obligations. Financial transaction records are generally retained for five to seven years. Information that is no longer needed is securely deleted or anonymised.

5 Sharing and Disclosure of Information

pbcbet does not sell or rent your personal information to third parties. However, limited information sharing may occur in certain circumstances:

5.1 Service Partners

The minimum necessary information is shared with trusted service providers for essential services such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud prevention, and customer service. These partners may not use your information beyond their own assigned tasks.

5.2 Legal Obligations

Information may be disclosed as required by court order, lawful request from government or regulatory authorities, or legal obligation. In such cases we will always try to notify you, unless prohibited by law.

5.3 Business Changes

Your information may be transferred in the event of a company merger, acquisition, or sale of assets. We will notify you in advance of any such change.

5.4 With Your Consent

Before sharing information with a third party for any purpose other than those listed above, we will obtain your explicit consent.

6 Cookies and Tracking Technologies

pbcbet uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help us improve our services.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and the basic operation of the platform.
• Functional Cookies: For your preferences, language settings, and personalised experience.
• Analytics Cookies: Anonymous data collection to understand website traffic and improve services.
• Security Cookies: For detecting fraudulent activity and unauthorised access.

6.2 Cookie Controls

You can control or disable cookies from your browser settings. Please note that disabling essential cookies may cause many website features to stop working correctly.

7 Your Rights

As a user of pbcbet, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: You may request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: You may request that processing of your information be restricted in certain circumstances.
• Right to Withdraw Consent: You may withdraw consent at any time from processing of information provided on the basis of consent.
• Right to Opt Out of Marketing Communications: You may stop receiving promotional messages.

To exercise these rights, contact the pbcbet support team. We will endeavour to respond to your request within 30 days.

8 Children's Privacy

pbcbet's services are for persons aged 21 or older only. We do not knowingly collect information from any person under the age of 21. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using pbcbet, please notify our support team.

9 Third-Party Websites and Services

If the pbcbet website contains links to any third-party websites, those websites have their own privacy policies over which pbcbet has no control. You are advised to read the privacy policy of any third-party service before using it.

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others may collect technical data within their games. Such data collection is governed by their own privacy policies.

10 Responsible Gaming and Data

pbcbet may use your information in connection with responsible gaming. We analyse gaming behaviour data to identify signs of problem gambling and provide support where needed.

If you set deposit limits, time limits, or self-exclusion yourself, that information is stored securely and used for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.

11 International Data Transfers

pbcbet primarily serves users in Bangladesh. Some service providers may have servers located in other countries. In such cases we ensure that your information is protected to international standards and that third parties maintain an equivalent level of security.

12 Policy Changes

pbcbet may update this privacy policy from time to time. For significant changes, we will:

• Publish a notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the page

Continued use of pbcbet after any changes will be taken as your agreement to the revised policy. If you object to the changes, you may close your account.

13 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Active 24/7, support available in Bengali

Our privacy team takes your requests seriously and will endeavour to respond as quickly as possible.